Digital revolution is making a radical impact on key elements of an organisation – work, workforce and workplace. The tectonic shift brought by it will drastically alter these elements leading to what we call the future of work. While the gig economy, globalisation and demographic shift also play a significant role, the future of work will be defined by technological transformation. This will lead to large-scale adoption of digital trends for creating shared workforce resilience to minimize disruption.
Digital transformation as a catalyst for workforce resilience
With technology being the harbinger of the future of work, collaboration between people and smart machines is inevitable leading to the development of shared workforce resilience. This resilience is formed when the workforce commit to lifelong learning to adapt to the evolving technology. The new skills learnt by them will facilitate people to have smoother and flexible work experience. Embracing technologies like Internet of Things (IoT), AI, robotics, augmented reality and virtual reality (AR/VR) will not only result in higher productivity and accelerate economic growth but will also empower the workforce.
Technology: A solution for developing shared workforce resilience
A collaboration between human and machine is the answer to creating workforce resilience. When optimised for best results, technology offers smoother, flexible work experience thereby increasing workforce output. Cloud-based technologies, Device-as-a-Service, AI, AR etc. drive performance and productivity in novel ways. They enable collaboration, assist in remote work, streamline workflows, elevate transparency, and even distribution of knowledge among many other things. Smart machines can not only accomplish an extensive and wide range of work but also make work more enjoyable and fulfilling for humans. Smarter systems and desks allow people to focus on creative and meaningful work than perform repetitive tasks. Emerging technologies thus build workforce resilience by providing mobility, flexibility and creating smarter workplace.
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Technology-driven workspaces support workforce resilience
Future workspaces marked with integrated technologies liberate workers from rigid systems and methods amplifying their hitherto underused potential. They create ecosystems to forge resilience in the workforce as people can focus on raising their creative and cognitive abilities. Such workspaces consist of systems well-equipped with collaborative tools and are powered by AI and cloud technologies that fine-tune partnerships between people enabling workforce resilience. They include:
- Portable systems such as tablet hybrids, interactive whiteboards which ease collaboration and yield space for better ambience.
- Hot desks that give comfort with connectivity and green design that augments peoples’ cognitive abilities.
- Motion sensors that measure how often and how long desks and meeting rooms are occupied as well as temperature, carbon dioxide levels and humidity while making sure the conditions are best suited for working
Investing in upskilling and retraining for growing workforce resilience
Organisations need to invest in digitization for minimising disruption occurring due to the future of work. Redesigning business processes, retooling corporate structures and refocusing on existing as well as newly-acquired talent are some of the key methods to equip workforce with resilience. To enforce shared workspace resilience, businesses must articulate the new skills and capabilities they will need in the next five to ten years. Technical skills, technological know-how and basic STEM capabilities form the core of this need. With knowledge-sharing programs, developing easy-to-use portals, and video-sharing systems being made available, the workforce will come a long way in having resilience against the future of work making the transition towards it simpler and easier.
